KingsDirect.com - Privacy Policy
1. Information Collection and Use
KingsDirect.com is the sole owner of the information collected on this web site. KingsDirect.com collects personally identifiable information from our users at several different points on our web site. Any information you submit through this web site will be held in the strictest confidence. In no way will your personal information ever be used without your consent.
User Registration
In order to use certain parts of our web site, you must first complete the user sign-up form to create a user name and password. During registration you are required to give some contact information such as a name and email address. We use this information to contact you about the products and services on our web site in which you have expressed interest.
You have the option to provide demographic information such as a mailing address and phone number to us; we encourage you to submit this information to provide other means of contacting you about product updates, promotions, and company news. You do have the choice to opt-out of such communications. See "Communications from the Site" section for more details.
Product Orders
If you purchase a product from us online, we request certain personally identifiable information from you during our order processing. You must provide contact and financial information such as name, address, phone number, credit card number, card security code, and expiration date. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
2. Uses of Information
Communications from this Site
Product Updates, Newsletters, and Special Offers
We will occasionally send you information on our products or services. Out of respect for your privacy, we present the option to not receive these types of communications. Please see the “Choice and Opt- out.”
Service-Related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
3. Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We do not link aggregate user data with personally identifiable information.
Personally Identifiable Information:
We do not share personally identifiable information with third parties.
Service Providers
We do provide certain personally identifiable information to credit card processors. We feel that is important to note as that may be construed to be "sharing information". This is however part of our requirements for doing business online. If you have questions about what credit card processors or your credit card company does with this information, you should contact them directly.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site
4. Choice/Opt-Out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our shipping information form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the unsubscribe instructions included in each newsletter or other communication. We offer an opportunity to opt-out of certain communications in our Account Details section "Shipping Info", or you may contact us through any means listed on the Contact Us page of our web site or at the end of this document.
5. Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes date/time stamp info, Internet protocol (IP) addresses, browser agent information, and the URLs accessed on our site. We may use this information, which does not identify individual users, to analyze trends, to administer the site, or gather statistical information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. IP addresses are used to create and maintain a “portal” which is part of our session management system. They are used only for diagnostic purposes to track down errors or bugs on the web site.
6. Cookies
We do use cookies on this site. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We do not store passwords, names, addresses, phone numbers, or any sensitive information in cookies. We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s "help" file. We set a persistent cookie to store your unique “portal” id, which can include remembering your username (email address), if you select the "remember me" check box when logging in. It is also used to identify your shopping cart if you have selected products to purchase from our web site.
7. Web Beacons (Clear GIFs)
We do not use web beacons or clear gifs. Web Beacons or Clear GIFs are graphic images with a unique identifier or query string, downloaded from a URL when a web page loads, they can be used to track the online movements of web users or in the case of HTML emails whether that email has been opened. In contrast to cookies, which are stored on a user's computer hard drive, web beacons or clear gifs can be embedded and made invisible in web pages and HTML emails.
8. Links to Other Sites
This web site contains links to other sites that are not owned or controlled by KingsDirect.com. Please be aware that we, KingsDirect.com, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies only to information collected by this web site.
9. Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete, or deactivate it by making the changes in our Account Details section, or you may contact us through any means listed on the Contact Us page of our web site or at the end of this document.
Security
The security of your personal information is important to us. When you enter any personally identifiable or financial information on web site, we encrypt that information sending it to and from the server(s) using secure socket layer technology (SSL). More sensitive information such as credit card numbers and passwords are also encrypted when stored in our database(s).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our web site, you can contact us through any means listed on the Contact Us page of our web site or at the end of this document.
Business Transitions
In the event KingsDirect.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and prominent notice on our web site for 30 days of any such change in ownership or control of your personal information.
10. Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at:
King's Wholesale Florists
3022 1st Street
Bradenton, FL 34208
Phone: 800-881-5464, 941-748-3553
Email: CustomerService@KingsDirect.com